A trial answers one question: will this work for the person who is going to use it every evening? You cannot find that out on your own phone. So run the whole thing on their television, with them there for the setup and the first half hour, and on their own for the rest of the day.
It is a full account rather than a demo. All 25,000+ live channels play for the 24 hours, the film and series library is open, the guide shows its program details, and 4K works wherever a channel offers it. Nothing is charged and nothing needs canceling. If they like it, a paid plan keeps the same login, so the setup you do today is the one they keep.
Have these ready before you ask
- The make and model of the TV or box, so you know which setup guide to follow.
- The Wi-Fi name and password, or a network cable if the router is close to the TV.
- Your phone with WhatsApp. The trial login arrives there and stays there.
- An hour at their TV, or a video call where you can see the screen clearly.
- Their list: the channels they watch most, in the order they usually flip through them.
Getting the trial login
- Fill in the form beside this text, or write to us on WhatsApp, and say which TV or box it is for. The form opens WhatsApp with your details already filled in.
- A person issues the login by hand, usually within minutes, and it lands in your chat as three short lines: username, password, server address.
- The clock starts with that message, so ask once you are at the TV rather than the night before.
- Install the player from the guide for that device, enter the login once, and let the channel list load.
Set it up as if they are keeping it
Resist building a rough test and tidying it up later. If they carry on, nothing is reinstalled, so whatever you arrange in this first hour is what they will live with:
- Add their channels to favorites, in the order they know them. Each player handles this a little differently; the TiViMate and IPTV Smarters Pro guides show how.
- Put the player first on the home screen, or let it open at start-up if the device offers that.
- Check that the program information shows on their channels, so they can see what is on without changing channel.
- If they use subtitles, find out together how to switch them on in a film from the on-demand section.
What to try in the 24 hours: a checklist
Do the first few together, then hand over the remote and step away. The point is to find what trips them up while you are still there to fix it.
Unplug it, then turn it back on
Does the player come up by itself, or is it one press away? This is how every evening will start, so it has to be obvious.
Let them find three channels without help
Sit on your hands. If they hesitate, the favorites need another look; the person holding the remote is not the problem.
Change channel the way they prefer
Some people press up and down, others pick from a list. Watch which one they reach for and arrange things to suit it.
Get lost on purpose, then find the way back
Open a menu by mistake and return to the picture. Point out the back button; it is worth writing on the card.
Watch at their usual hour
Leave them with their normal program at the time they normally sit down. That is the test that counts, and it is theirs to make.
Play something on demand
Start a film or an episode, pause it, then carry on. For some viewers this ends up being the part they use most.
Check the sound against their old channels
If the volume jumps between channels or the audio is in the wrong language, better to hear about it now than in a phone call on Sunday.
Rehearse the card by the TV
Go through the "if it stops" card once together: restart the TV or box, look at the router, then message SWIVTV on WhatsApp. The password never goes on that card.
Doing it over a video call
If you live too far away for a visit, a video call works for most TVs. Prop your phone where the screen is clearly in view, ask them to hold the remote, and guide them one button at a time. Apps from the television's own store, as on Samsung and LG sets, suit this well; sideloading on a Fire TV Stick has more steps and is easier in person. When you reach the login, read it out one line at a time straight from your chat, and leave pauses, because on-screen keyboards are slow.
If the call stalls, the person at the TV can message support directly on WhatsApp. Support talks viewers through a setup as readily as helpers, in plain words, and a photo of the screen moves things along faster than any description.
When the trial stops
At the end of the 24 hours the channels simply stop. No card was taken, so there is nothing to cancel. Then it is one of three things:
- They liked it. Order the plan that fits their home, from your phone. The same login carries on and the TV needs no changes. The pricing page explains how to choose by the number of TVs that play at the same time.
- Something did not work. Say so in the same chat. One trial per household is the rule, but when a trial was cut short or an app would not install, it is usually extended.
- It is not for them. Do nothing. The app can stay on the TV or be removed, and nothing will be charged.
Whichever it is, ask the person who watched rather than judging by the screen alone: what was confusing, what they missed from before, and whether they found their channels without thinking about it. Their answers are the real result of the trial.
Trial questions, answered briefly
Is the trial the full service or a cut-down version?
The full service. For 24 hours you get every one of the 25,000+ live channels, the film and series library, the guide with its program details, and 4K wherever a channel offers it. It is a normal account rather than a demo, and that is the point: the person who will watch gets to see their own channels on their own TV before anyone pays for anything.
Is a card needed to start the trial?
Not at all. There is no card, no billing detail and nothing to cancel. You ask on WhatsApp or through the form on the trial page, the login arrives in the chat, and after 24 hours it stops. It never turns into a paid plan by itself. If you want to carry on, choose a plan and the same login continues.
When is the best time to ask for the trial?
When you are at their TV, or about to start a video call with the person watching. The clock starts as soon as the login is sent, so asking the night before a visit spends part of the trial before anyone has pressed a button. Ask as the visit begins, set it up, and leave them the rest of the day to try it alone.
How long does the trial login take to arrive?
Normally a few minutes. A member of the team sends each trial by hand, so it can take a little longer in the middle of the night, but the same person can then help if the player misbehaves. Mention the TV or box when you ask, and the reply can include the guide for it.
Will I have to set everything up again after buying?
No. Choose a plan when the trial ends and the same login carries on, so the player, the favorites and the home-screen order you arranged during the trial all stay exactly as they are. That is why it is worth setting the trial up properly, as if it were the finished thing, rather than as a quick test.
Can we have a second trial?
Each household normally gets one, because its job is to show whether SWIVTV works on that particular TV, not to provide free viewing. When the first attempt was spoiled, say by an app that would not install or a visit that ran out of time, tell us and we can usually add more hours.
Can I watch IPTV for free once the trial ends?
The player apps are often free; the channels are not. Several players are free to install, including IPTV Smarters Pro and XCIPTV, while Smart IPTV charges a small one-time activation for each TV once its seven free days are over. But a player is an empty frame until a subscription goes into it, and the lists handed out free online break within days. After the trial, a plan is what keeps it going.
What if the trial works but the paid plan does not?
Then the 7-day guarantee covers you. If SWIVTV stops working on that device once the plan is paid for and support cannot fix it, ask within 7 days of activation for a full refund. Faults in the home internet connection are not covered, but support will still help you find out what is going wrong.