Details typed into this website
On the free-trial form you give an email address, pick the screen you plan to watch on and may add a WhatsApp number. The contact form takes your name, the subject and your message; an email address there is optional.
Each submission also records the IP address it was sent from. We use that to filter out automated spam and to stop one connection sending the forms over and over.
Details that arrive through WhatsApp
Orders, renewals and support conversations all take place on WhatsApp. In those chats we see the name and number on your WhatsApp profile, whatever you write or send, and the plan you choose.
If you are setting up IPTV for a parent or partner, we learn about them only what you or they tell us in the chat. WhatsApp itself is run by a separate company, and its own privacy terms apply to the app.
Payments
You pay through whichever payment provider you pick in the chat. Card and bank details go to that provider rather than to us, and we do not keep a card on file.
Why we use it
Only to run your account: issuing the login, answering questions, fixing faults and letting you know when a plan is close to its end date. Personal data is never sold, rented or swapped with anyone.
Cookies, analytics and advertising
This website has no analytics software, no advertising trackers and no third-party pixels installed, and it sets no advertising cookies. Fonts and images load from our own server, so reading these pages does not pass your visit to any advertising or analytics company.
How long things are kept
Anything sent through the website forms is deleted automatically once it is 90 days old; a clean-up job runs every day.
Account records are held for as long as a plan runs and for a further 12 months, so that the same login can be renewed; then they are deleted.
Your rights
You may ask what we hold about you, ask for it to be corrected, or ask for it to be erased. Make the request on WhatsApp and you will have an answer within 30 days.
Security, and where the login should live
Every page loads over HTTPS, and account records can be opened only by the support team.
Your login is delivered in the WhatsApp chat, and that chat is the safest place for it to stay. Please do not write it on a card left beside the television or post it anywhere other people can read it; if the person watching ever needs it again, it can be forwarded from the chat.
Unsure what a line on this page means? Message +212 663 813 479 on WhatsApp or use the contact page, whether you pay for the plan or simply watch on it.